Why does it work?
There’s no hesitation in that chorus.
Not:
✨ I’ll try
✨ We’ll see
✨ Maybe
✨ Hopefully
It’s steady.
Certain.
Unapologetic.
“I’d wait ’til kingdom come.”
That’s conviction.
And conviction builds trust.
Told you brand communications + marriage had a lot in common
Make it work for you
Where this shows up in business copy isn’t in what we say.
It’s in how we soften it.
✨ Stop hedging
Small businesses love phrases like:
We aim to…
We strive to…
We hope to…
We try to…
They feel polite.
But they also feel unsure.
Coldplay don’t say: “I might wait for you.”
They say: “I’d wait ’til kingdom come.”
💪 Strong brands sound certain.
Let's look at brands which aren't afraid of commitment
Here are a few everyday examples.
🚚 Fedex
No hedging.
No we aim to deliver quickly.
It’s decisive.
Memorable.
Certain.
✨ L’Oréal
Not: “You might be worth it.”
It’s declarative.
Confident.
Clear.
✨ Ronseal
This one is brilliantly boring.
And that’s the point.
It doesn’t promise transformation.
It promises certainty.
It just works.
Just say you will
When a brand sounds certain, we relax.
Because certainty makes things clear + gives us confidence.
When we’re choosing who to work with?
Confidence matters.
Find one sentence on your homepage that uses:
Aim
Strive
Hope
Try
Delete the softener.
Say it like you mean it.
⌛ Before kingdom come
If you’re not sure whether your copy sounds confident or cautious, send me a sentence.
I’ll tell you which side it’s landing on.